Privacy policy

PRIVACY POLICY - MOTRIZ

SECTION 1 - INTRODUCTION

We ("Company," "we," "us," "our") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

This website is operated by Shopify Inc. on our behalf. Shopify's Privacy Policy also applies to your data.

SECTION 2 - INFORMATION WE COLLECT

2.1 Information You Provide Directly

When you use our Services, we collect information you voluntarily provide, including:

Account Information:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Billing address
  • Username and password
  • Account preferences

Order Information:

  • Products purchased
  • Order history
  • Purchase amounts
  • Shipping address
  • Delivery preferences
  • Return/refund requests

Payment Information:

  • Credit card number
  • Billing address
  • Expiration date
  • CVV code
  • Payment method
  • Transaction history

Communication:

  • Emails you send us
  • Customer support inquiries
  • Feedback and reviews
  • Survey responses
  • Testimonials

Optional Information:

  • Profile picture
  • Biographical information
  • Preferences and interests
  • Newsletter subscriptions

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information:

Device Information:

  • IP address
  • Device type (mobile, tablet, desktop)
  • Operating system
  • Browser type and version
  • Device identifiers

Usage Information:

  • Pages visited
  • Time spent on each page
  • Links clicked
  • Search queries
  • Products viewed
  • Products added to cart
  • Referral source

Location Information:

  • Approximate geographic location (based on IP address)
  • Country and city
  • GPS data (if enabled)

Cookies & Tracking:

  • Session cookies
  • Persistent cookies
  • Tracking pixels
  • Web beacons
  • Analytics identifiers

2.3 Information from Third Parties

We may receive information about you from:

  • Payment processors (for fraud prevention)
  • Shipping carriers (delivery updates)
  • Social media platforms (if you link accounts)
  • Advertising networks (for marketing purposes)
  • Data analytics providers
  • Customer reviews platforms
  • Law enforcement (if legally required)

SECTION 3 - HOW WE USE YOUR INFORMATION

3.1 Order Fulfillment
We use your information to:

  • Process and fulfill your orders
  • Send order confirmations
  • Provide tracking information
  • Handle returns and refunds
  • Deliver products to your address
  • Resolve delivery issues

3.2 Payment Processing
We use your information to:

  • Process payment transactions
  • Verify payment methods
  • Prevent fraud and unauthorized access
  • Maintain billing records
  • Comply with financial regulations

3.3 Communication
We use your information to:

  • Send order updates and shipping notifications
  • Respond to customer inquiries
  • Provide customer support
  • Send billing statements
  • Notify you of policy changes
  • Send important account information

3.4 Marketing & Promotions
We use your information to:

  • Send promotional emails (if you opt-in)
  • Display personalized ads
  • Send newsletters (if subscribed)
  • Inform you of new products or sales
  • Conduct marketing research
  • Improve our marketing strategies

You can opt-out of marketing communications at any time.

3.5 Website Improvement
We use your information to:

  • Analyze user behavior and preferences
  • Improve website functionality
  • Optimize user experience
  • Fix technical issues
  • Conduct A/B testing
  • Develop new features

3.6 Legal & Safety
We use your information to:

  • Comply with legal obligations
  • Respond to legal requests
  • Protect our rights and property
  • Prevent fraud and abuse
  • Ensure website security
  • Enforce our Terms of Service

3.7 Analytics
We use your information to:

  • Understand how users interact with our Services
  • Measure website performance
  • Create aggregated, anonymized reports
  • Track conversion rates
  • Monitor traffic patterns

SECTION 4 - HOW WE SHARE YOUR INFORMATION

4.1 With Service Providers
We share information with third-party service providers who assist us, including:

  • Shopify (website hosting and payment processing)
  • Shipping carriers (DHL, FedEx, UPS, etc.)
  • Payment processors (Stripe, PayPal, etc.)
  • Email service providers
  • Analytics providers (Google Analytics)
  • Customer support platforms
  • Marketing platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 With Business Partners
We may share information with:

  • Affiliate partners (for commission purposes)
  • Co-marketing partners
  • Data analysis partners
  • Technology partners

4.3 For Legal Reasons
We may disclose your information if required by:

  • Court orders or subpoenas
  • Government agencies
  • Law enforcement
  • Legal disputes
  • Protection of public safety
  • Prevention of fraud or crime

We will provide notice when legally possible.

4.4 Business Transfers
If we merge, acquire, or sell assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.5 Aggregate & Anonymized Data
We may share aggregate or anonymized data that cannot identify you personally, including:

  • Usage statistics
  • Demographic trends
  • Market research findings
  • Performance reports

4.6 With Your Consent
We may share your information when you explicitly consent, including:

  • Sharing with third-party apps you authorize
  • Posting reviews publicly
  • Participating in referral programs

4.7 Shopify
Shopify may access and use your personal information to:

  • Provide and improve its services
  • Conduct analytics and research
  • Prevent fraud
  • Comply with legal obligations

See Shopify's Privacy Policy for details: https://www.shopify.com/legal/privacy

SECTION 5 - DATA RETENTION

5.1 How Long We Keep Your Data
We retain your personal information for as long as necessary to:

  • Fulfill the purposes for which we collected it
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

5.2 Retention Periods by Data Type

Account Information:

  • Retained for the duration of your account
  • 3 years after account deletion (for legal/tax purposes)

Payment Information:

  • Retained for transaction records (7 years for tax/legal compliance)
  • Credit card numbers not retained long-term

Order Information:

  • Retained for 7 years (tax and accounting purposes)
  • Shipping records retained for 3 years

Marketing Information:

  • Retained until you unsubscribe
  • Unsubscribe requests honored within 10 days

Customer Communications:

  • Retained for 3 years for support purposes
  • May be retained longer if required by law

Cookies & Tracking Data:

  • Session cookies deleted when browser closes
  • Persistent cookies retained for up to 2 years
  • Analytics data retained for 26 months

5.3 Deletion Requests
You may request deletion of your personal information at any time. We will comply within 30 days, except where:

  • Legal obligations require retention
  • Tax or accounting records must be maintained
  • Fraud prevention requires retention
  • Disputes are unresolved

SECTION 6 - YOUR PRIVACY RIGHTS

6.1 Access Your Information
You have the right to request a copy of the personal information we hold about you. Send requests to: kneereliever@use.startmail.com

We will respond within 30 days.

6.2 Correct Your Information
You have the right to update or correct inaccurate information. You can:

6.3 Delete Your Information
You have the right to request deletion of your personal information, subject to legal retention requirements.

6.4 Opt-Out of Marketing
You can opt-out of promotional emails by:

We will honor opt-out requests within 10 business days.

6.5 Data Portability
You have the right to receive your personal data in a portable format and to transmit it to another controller.

6.6 Restriction of Processing
You can request that we limit processing of your personal information in certain circumstances.

6.7 Withdraw Consent
If you provided consent for processing, you can withdraw it at any time. This does not affect processing prior to withdrawal.

Note: These rights apply differently depending on your location. GDPR (EU), CCPA (California), and other privacy laws provide additional rights.

SECTION 7 - CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

7.1 Right to Know
You have the right to know what personal information is collected, used, and shared.

7.2 Right to Delete
You have the right to delete personal information we hold about you (with limited exceptions).

7.3 Right to Opt-Out
You have the right to opt-out of the sale or sharing of your personal information.

7.4 Right to Non-Discrimination
We cannot discriminate against you for exercising your privacy rights.

7.5 How to Exercise Rights
To exercise CCPA rights, contact: kneereliever@use.startmail.com

We will respond within 45 days.

SECTION 8 - EUROPEAN PRIVACY RIGHTS (GDPR)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR):

8.1 Legal Basis for Processing
We process your information based on:

  • Performance of contract (order fulfillment)
  • Your consent (marketing communications)
  • Legitimate interests (fraud prevention, security)
  • Legal obligations (tax compliance)

8.2 Your GDPR Rights

  • Right of access
  • Right to rectification (correction)
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

8.3 GDPR Inquiries
For GDPR inquiries: kneereliever@use.startmail.com

8.4 Data Transfers Outside EU
Your information may be transferred outside the EU. We ensure adequate safeguards through Standard Contractual Clauses.

SECTION 9 - CHILDREN'S PRIVACY

9.1 Age Restriction
Our Services are not intended for children under 13 years old. We do not knowingly collect information from children under 13.

9.2 Parental Consent
If we learn that we've collected information from a child under 13 without parental consent, we will delete that information promptly.

9.3 Report Violations
If you believe we've collected information from a child, please contact: kneereliever@use.startmail.com

SECTION 10 - SECURITY

10.1 Security Measures
We implement industry-standard security measures to protect your information, including:

  • SSL encryption for data transmission
  • Secure payment processing
  • Firewalls and intrusion detection
  • Regular security audits
  • Employee access controls
  • Secure data storage

10.2 No Guarantee
While we use reasonable security measures, no online system is 100% secure. We cannot guarantee absolute security.

10.3 Your Responsibility
You are responsible for:

  • Keeping your password confidential
  • Notifying us of unauthorized access
  • Logging out of your account
  • Using secure internet connections

10.4 Data Breach Notification
If we experience a data breach affecting your personal information, we will:

  • Notify you within 30 days
  • Describe the breach and information affected
  • Provide steps you can take to protect yourself
  • Contact relevant authorities as required

SECTION 11 - COOKIES & TRACKING TECHNOLOGIES

11.1 What Are Cookies?
Cookies are small text files stored on your device that help us recognize you and enhance your experience.

11.2 Types of Cookies We Use

Essential Cookies:

  • Required for website functionality
  • Enable shopping cart and checkout
  • Cannot be disabled

Analytics Cookies:

  • Track user behavior
  • Measure website performance
  • Used by Google Analytics

Marketing Cookies:

  • Track conversions
  • Enable retargeting ads
  • Used by advertising networks

Preference Cookies:

  • Remember your settings
  • Language and theme preferences
  • Save your choices

11.3 Third-Party Cookies
Third-party cookies may be set by:

  • Google Analytics
  • Facebook Pixel
  • Advertising networks
  • Payment processors
  • Social media platforms

11.4 Cookie Consent
By using our Services, you consent to our use of cookies. You can:

  • Disable cookies in your browser settings
  • Use privacy modes or extensions
  • Opt-out of specific tracking

Disabling cookies may limit website functionality.

11.5 Tracking Technologies
We also use:

  • Web beacons (invisible pixels)
  • Tracking pixels
  • JavaScript tags
  • Local storage
  • Similar technologies

SECTION 12 - THIRD-PARTY LINKS & SERVICES

12.1 No Responsibility
Our Services may contain links to third-party websites. We:

  • Do not control third-party sites
  • Are not responsible for their privacy practices
  • Recommend reviewing their privacy policies

12.2 Social Media
We may collect information from your social media accounts if you:

  • Link your account to ours
  • Use social login
  • Interact with our social media content

12.3 Third-Party Analytics
We use Google Analytics. Google may use your information for:

  • Analytics
  • Advertising
  • Other purposes

See Google's Privacy Policy: https://policies.google.com/privacy

SECTION 13 - MARKETING & COMMUNICATIONS

13.1 Email Marketing
We may send you promotional emails if you:

  • Opt-in to our mailing list
  • Subscribe to marketing communications
  • Provide your email at checkout

13.2 SMS Marketing
If you provide your phone number, we may send SMS messages. You can opt-out by:

13.3 Push Notifications
If you enable notifications, we may send push notifications. Disable in your device settings.

13.4 Do Not Track
Some browsers support "Do Not Track" signals. We honor DNT signals but do not change our tracking practices.

SECTION 14 - INTERNATIONAL DATA TRANSFERS

14.1 Data Storage Location
Your information is stored in the United States. If you are outside the US, you consent to:

  • Transfer of your information to the US
  • Processing under US law
  • Storage by Shopify (which may be international)

14.2 Adequacy Decisions
For transfers to countries without adequacy decisions, we use:

  • Standard Contractual Clauses
  • Data Processing Agreements
  • Appropriate safeguards

14.3 Your Rights
You have the right to object to international transfers and request local processing where possible.

SECTION 15 - YOUR CHOICES

15.1 Account Settings
You can manage your preferences in your account:

  • Update personal information
  • Change communication preferences
  • Manage privacy settings
  • View order history

15.2 Browser Controls
You can:

  • Disable cookies
  • Block third-party cookies
  • Delete browsing history
  • Use private/incognito mode

15.3 Advertising Choices
You can opt-out of interest-based advertising:

SECTION 16 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. We will:

  • Post changes on our website
  • Update the "Last Updated" date
  • Notify you of material changes via email

Your continued use of our Services after changes constitutes acceptance of the updated Privacy Policy.

SECTION 17 - CONTACT US

For questions about this Privacy Policy or our privacy practices:

📧 Email: kneereliever@use.startmail.com

Response Time: Within 10 business days

SECTION 18 - DATA PROTECTION OFFICER

We designate a Data Protection Officer to oversee privacy compliance:

📧 Contact: kneereliever@use.startmail.com

SECTION 19 - COMPLAINT RIGHTS

19.1 EU Residents
If you believe we've violated GDPR, you have the right to lodge a complaint with:

  • Your local data protection authority
  • The Data Protection Authority in your country

19.2 California Residents
If you believe we've violated CCPA, you can file a complaint with:

  • California Attorney General
  • California Privacy Protection Agency (if established)

19.3 Other Residents
You may file complaints with your local privacy regulator or relevant authorities.

SECTION 20 - GOVERNING LAW

This Privacy Policy is governed by the laws of the United States of America. However, if you are located in the EU, GDPR protections apply. If you are in California, CCPA protections apply.